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Shipping Terms & Conditions

Shipping Policy - Chua Accessories Webstore

At Chua Accessories Webstore, we strive to ensure your order is processed and delivered in a timely and transparent manner. Please read our shipping terms carefully before placing your order.

Shipping Charges and Fees

  • We do not charge any hidden fees. All applicable shipping charges will be clearly displayed at checkout after you have entered your shipping address and selected your preferred shipping method.

  • Please note that any additional charges such as customs duties, taxes, or surcharges (if applicable) are the responsibility of the customer.

  • Ensure that the delivery address provided is accurate and accessible during the expected delivery period. We are not liable for failed deliveries due to incorrect or incomplete addresses.

Order Processing Time

  • Orders are generally processed within 2 to 5 business days (excluding weekends and public holidays), provided that:

    • The items are in stock.

    • There are no issues with payment verification.

  • All parcels are dispatched via Express Post from our office in Petaling Jaya, Selangor.

  • Orders placed after 11:00 AM on Fridays, or during weekends and public holidays, will be processed on the next working day.

Estimated Delivery Times

  • Peninsular Malaysia: Estimated 3 to 5 business days from the shipment date (excluding public holidays).

  • East Malaysia (Sabah & Sarawak): Estimated 5 to 14 business days from the shipment date (excluding public holidays).

Note: Delivery timeframes are estimates only and may vary depending on courier workload, public holidays, or other unforeseen circumstances.

Delivery Responsibility

  • While we will do our best to assist in tracking and resolving any shipping delays, we are not responsible for:

    • Delays caused by the courier service or external factors (e.g., weather, traffic, customs delays).

    • Failed deliveries due to recipient unavailability at the time of delivery.

    • Incorrect or incomplete shipping addresses provided by the customer.

  • If a parcel is returned to us due to failed delivery or incorrect address, re-shipping charges will apply.

If you have any questions regarding your shipment or need further assistance, feel free to contact our customer service team.

Thank you for shopping with us.

Sincerely,
Chua Accessories Webstore


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